Feedback

All learners and clients are encouraged to provide feedback and, if they feel aggrieved, raise grievances. Feedback can be provided verbally to your trainer, administration staff, using the form below or by email. We see feedback as an opportunity for improvements and provide effective procedures for investigating and resolving any issues raised.

If you like to raise a grievance or lay a complaint, please follow these steps:

1. In the first instance we encourage you to speak with the trainer.
2. If the issue is still unresolved or you do not feel comfortable speaking with your trainer, speak with or write to the Training Manager ([email protected]).
3. If you choose to lay a formal complaint, please note that a complaint form must be completed and submitted. See link below.
4. If the grievance is still unresolved, you can raise your concerns with NZQA. Please visit https://www2.nzqa.govt.nz/about-us/contact-us/complaint/education-provider/ for NZQA contact details and information on how to make a formal complaint.